ITSM - IT Service Management
Product description
Are you feeling overwhelmed by receiving large volumes of calls via email? Are your technicians overloaded with phone calls and unable to organize themselves to meet demands? Are your users unhappy?
Start solving these and many other problems right now using the automated IT Service Management process. With it, you can centralize the entry of calls into a single standardized channel, improve the management of your resources and increase the satisfaction of your users.
• Centralize the opening and handling of calls on a single platform.
• Improve response times and increase user satisfaction by defining and meeting SLAs. Prevent problems from recurring by definitively resolving their causes.
• Increase the productivity of your technicians by offering them access to solutions already implemented and call histories.
• Optimize user tasks by providing pre-formatted solutions and rationalize your technicians' time by preventing them from wasting their efforts on simple and repetitive occurrences.
• Promote continuous improvement using call data and statistics to optimize processes and improve your business performance.
• Manage your team's activities and satisfaction levels through portals and detailed queries. Have full visibility over the progress of calls, workload distribution and compliance with deadlines.
The IT Service Management solution provides you and your company with tools for opening and managing calls, monitoring the effectiveness of solutions and improving results.
Start solving these and many other problems right now using the automated IT Service Management process. With it, you can centralize the entry of calls into a single standardized channel, improve the management of your resources and increase the satisfaction of your users.
• Centralize the opening and handling of calls on a single platform.
• Improve response times and increase user satisfaction by defining and meeting SLAs. Prevent problems from recurring by definitively resolving their causes.
• Increase the productivity of your technicians by offering them access to solutions already implemented and call histories.
• Optimize user tasks by providing pre-formatted solutions and rationalize your technicians' time by preventing them from wasting their efforts on simple and repetitive occurrences.
• Promote continuous improvement using call data and statistics to optimize processes and improve your business performance.
• Manage your team's activities and satisfaction levels through portals and detailed queries. Have full visibility over the progress of calls, workload distribution and compliance with deadlines.
The IT Service Management solution provides you and your company with tools for opening and managing calls, monitoring the effectiveness of solutions and improving results.
Plan type: I am a customer and I want to pay in cash
$3,200.00
Specification - All categories
This solution contains
- Call Record;
- Problem Record;
- Change Record.
- IT Home - Users;
- IT Management.
Training: Online and live, on this automated process, for up to 10 (ten) people, or training video made available.
Mandatory products
Analytics |Form | Process | Workflow |Action Plan |
Additional services
For companies that do not yet have clients, the additional value includes:
- Shared cloud environment for up to 3 users;
- 3 nominal licenses (1 full and 2 basic);
- Standard support SLA.
Important: The value corresponds to a monthly subscription, with automatic annual renewal.
Do you want to receive a personalized proposal for your needs? Contact us via email: sestore@softexpert.com.
Commercial conditions
By purchasing you agree to the Terms of Use.
